This project focused on improving the user experience of a pet care business offering dog grooming, a bunny hotel, and pet counselling. The original website was cluttered, difficult to navigate, and overwhelming for users. My goal was to create a clear, structured, and user-friendly design that enhances accessibility and simplifies booking.
Process & Approach:
Conducted testing (Gangster Test, Heatmapping, SEO, Card Sorting etc.) to identify key usability issues.
Performed an expert heuristic evaluation to analyze navigation, readability, and functionality.
Created a Mini Design Manual and a Moodboard. Wireframes + Userflow.
Focused on reducing information overload, improving the menu structure, and ensuring a seamless booking flow.
Focused on reducing information overload, improving the menu structure, and ensuring a seamless booking flow.
Implemented accessibility features, including clearer text hierarchy, expandable service lists, and larger CTA buttons for easier interaction.
The final design provides an intuitive and stress-free experience, making it easier for pet owners to find information and book services effortlessly.
DESKTOP MOCKUPS
MOBILE MOCKUPS
